Welcome to the TRADE POINTS PAINTS FAQ. We’ve compiled answers to the most common questions from our professional trade customers and dedicated DIYers. Our mission is to get genuine, durable paints like Cuprinol, Dulux, Hammerite, Leyland Trade, Rust-Oleum, and Valspar directly to your project, wherever you are.

Products & Brands

What brands do you sell, and are they genuine trade-quality products?
We specialise in leading, professional-grade paint brands: Cuprinol, Dulux, Hammerite, Leyland Trade, Rust-Oleum, and Valspar. Every product we supply is sourced to be 100% genuine and sold at genuine trade prices. These are the same durable, problem-solving paints used by professionals on commercial and residential projects.
Who are your paints suitable for?
Our products are chosen for both professional performance and serious DIY application. Whether you’re a contractor on a tight deadline, a property manager overseeing multiple sites, or a DIY enthusiast planning a significant home improvement, our range offers the durability and finish you require.

Ordering, Payment & Accounts

What payment methods do you accept?
We offer secure checkout via major credit cards: Visa, MasterCard, and JCB. We also accept PayPal for a fast and secure transaction.
Do I need a trade account to order?
No. While we cater extensively to the trade, our website is open to everyone. Serious DIYers can access the same trade-quality paints and prices without needing a formal trade account.

Delivery & Shipping

Where do you ship to?
We provide global delivery to professionals and DIYers worldwide*. Our logistical network is designed to get your paints from our base in Cambridge to job sites and homes across the globe.

*Please note: We are unable to ship to some remote regions in Asia. If you are unsure about your location, please contact us before ordering.
What are my shipping options and costs?
We offer two clear services to fit your project’s timeline and budget:

1. Standard Shipping (£12.95 Flat Fee):
    – Carrier: DHL or FedEx.
    – Transit Time: 10-15 business days after dispatch.
    – Features: Fully tracked, reliable service. Recommended for professionals who need a balance of speed and cost.

2. Free Shipping (on orders over £50):
    – Carrier: EMS (International Postal Service).
    – Transit Time: 15-25 business days after dispatch.
    – Features: A tracking number is provided. Great value for planned projects and DIYers.
How long does order processing take before my paint is shipped?
All orders are carefully packed and processed within 1-2 business days before being handed over to the carrier. You will receive notification once your order is dispatched.
How can I track my order?
Both our Standard and Free Shipping services include tracking. You will receive a tracking number via email once your order is dispatched. For Standard Shipping (DHL/FedEx), you can track the package door-to-door. For Free Shipping (EMS), the provided tracking number will give you peace of mind on its journey.

Returns & Refunds

What is your returns policy?
We are confident in the quality of our products. However, if you need to return an item, we accept returns within 15 days of you receiving the goods. Please contact our team at [email protected] to initiate a return and receive instructions. Items must be in original, unused condition.

Still Have Questions?

Our team is here to help. For specific delivery queries, tracking updates, or questions about product suitability for your project, please don’t hesitate to contact us.

Email: [email protected]

Address: TRADE POINTS PAINTS | 87 Bene’t St, Cambridge, GB CB3L 7OG

Website: www.buydurablepaints.com

TRADE POINTS PAINTS – Your direct source for durable performance, delivered.
© 2023 TRADE POINTS PAINTS. All rights reserved.

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